Refund policy

Faulty Items:

All items are inspected before being sent out to customers to ensure good quality of your purchase orders. In case of manufacturing fault, please send e-mail to info@theartroomhk.co and attach photos of faulty items (1 picture of damaged part and 1 picture of item as a whole) to request a return & replacement.

We will bear the return shipping cost and replacement will send to you ASAP. Please note that we can only arrange replacement for the same product in same size and color, if that item is no longer available, you will receive full refund for the faulty items.

The following conditions are not considered to be faulty: 

-Damage as a result of wear or wash 

-Small and unapparent dirt

-Color discrepancy: product color may be slightly different when viewing with different monitors. Individual perception of color and lighting effect when product photo shooting will also affect products displayed in the pictures.

-Size tolerance: due to different materials and different methods of measurement, please allow around 5cm discrepancy on the size.

Sale Items:

Sale items are non-refundable.We do not accept international returns and exchanges at the moment.